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Playing with the Lobster Elite 3 is so much fun because it can send the ball anywhere on the court! It is a better workout than a person and it is more fun because the machine never tires out!
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Shipping Policy
Ordering Policies
Next Day Shipping
Next day shipping applies to machine and part orders received prior to 11:00 AM PST, Monday through Friday. Machine and part orders received after 11 AM PST will ship two working days later.
Email Order Confirmations
An email confirmation of your order will be sent with a projected shipping date. Please verify the accuracy of your order. This confirmation is your last opportunity to make changes to your order before it is sent.
Backorders
Accessories may become backordered from time to time. If an accessory is backordered for 1 to 7 days, the ball machine order will be held and shipped with the item when it is restocked. If an accessory is backordered 8 or more days, a partial shipment will be made and the backordered item shipped as soon as it becomes available. Shipping will be charged for the backordered item less the handling fees. If a Lobster tennis ball machine is backordered, all accessories will be held and shipped with the unit.
International Orders
If you live in a country other than the United States, please visit our international order page. Orders coming from our neighbors of Canada and Mexico are considered "international."
Shipping Policies
Freight
Lobster ships all merchandise via UPS domestically unless otherwise indicated. Also available at an additional charge are options to ship one-day, two-day, or three-day expedited. Contact us for rates. Cash-on-delivery (C.O.D.) is available for an additional $9.00. C.O.D. orders require payment by check or money order upon delivery.
Sales Tax
Sales tax will be charged to all customers in CA (8.25%) and NJ (6.0%).
Shipping Damage
From time to time, UPS may damage a box during transit. If there is damage to the exterior of the box or to the interior components, please contact us immediately and save all packaging materials! We will contact the shipper to establish the claim, who will then set up a time with you to perform an inspection of the package and contents. This is essential before any claim can be resolved. Once the shipping vendor validates the claim, the package will be picked up to be returned to us. We will then immediately ship your new replacement machine.
Does the 2 Year Warranty Really Matter?
Why would one company offer a two-year warranty and another company offer a 1 year warranty? Lobster has so much confidence in its products that it can afford to offer a 2 year warranty. Ask yourself why our competition doesn't have equal confidence in the durability of its products.
When comparing purchase prices between machines, you should consider the two year warranty carefully. The cost of ownership will quickly rise if the machine breaks down soon after the warranty expires. Imagine owning a machine for 14 months, it malfunctions and now you are out $50 to ship it to the factory at least $100-$200 to fix it and $50 to ship it home. A $300 repair bill might make you think twice about the true cost of purchasing that 1 year warranty machine.
Finally, consider that Lobster Sports, Inc has been in business for 37 years – that means we were in business for 20 years before our competition even considered opening its doors. Quality isn't some new found commitment, it is part of who we are and have been for generations. When you buy a Lobster ball machine, you purchase peace of mind because you know you have bought a product built for life.
Who doesn't need new tennis balls? We're sending one lucky winner 90 Tretorn Pro-Lite tennis balls. Good luck!
Congratulations to March Sweepstakes Winner:
Elizabeth Powers
